Terms of Sale
If you are not satisfied for any reason, let us try our best to make it right for you! Contact us by email, email@example.com.
Food Products, Pricing and Availability
We make all reasonable efforts to ensure that all descriptions and graphical representations of food products available from us correspond to the actual food products that you will receive. Please note, however, the following:
- Images of food products are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays, lighting conditions, and the fact that foodstuffs will naturally vary in appearance;
- Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of food products may vary;
- Due to the nature of the food products sold through our site, there may be variance in the size,weight and appearance of those food products between the actual food products and the description.
- We cannot guarantee that all food products will always be available. Stock indications are provided on our site, however such indications may not be accurate due to availability of produce at any particular time.
- Minor changes may, from time to time, be made to certain food products between your order being placed and us processing that order and dispatching the food products.
- We make all reasonable efforts to ensure that all prices shown on our site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated at regular intervals. Changes in price will not affect any order that you have already placed.
- All prices are checked by us before we accept your order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase the food products at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If we do not receive a response from you within 24 hours, We will treat your order as cancelled and notify you of this in writing.
- In the event that the price of food products you have ordered changes between your order being placed and us processing that order and taking payment, you will be charged the price shown on our site at the time of placing your order.
- Delivery charges are not included in the price of food products displayed on our site, unless otherwise stated. Delivery options and related charges will be presented to you as part of the order process.
Order confirmations shall contain the following information:
- Your order number;
- Confirmation of the food products ordered including full details of the main characteristics of those food products;
- Fully itemized pricing for the food products ordered including, where appropriate, taxes, delivery and other additional charges
Payment for food products and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your food products.
We accept the following methods of payment on our site:
Visa and Mastercard. E-transfer is welcome! (firstname.lastname@example.org)
Delivery, Risk and Ownership
- All food products purchased through our site will normally be delivered within 2 calendar days after the date of our order confirmation unless otherwise agreed or specified during the order process
- Delivery shall be deemed complete and the responsibility for the food products will pass to you once We have delivered the food products to the address you have provided.
- Ownership of the food products passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
Problems with the Food Products
- If you are not satisfied with any of the food products you have received or receive an incorrected product, please contact Us at email@example.com as soon as reasonably possible and in any event within 24 hours to inform Us of the problem.
- Please also note that you may not return Food Products merely because you have changed your mind.
Complaints and Feedback
We always welcome feedback from our customers and, while we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
If you wish to complain about any aspect of your dealings with us, please contact us by email, at firstname.lastname@example.org